Smoke City Nashville

Refund and Returns Policy

To initiate a return, please contact our customer service team within 14 days of receiving your purchase. If more than 14 days have elapsed since delivery, we regret to inform you that we cannot offer a refund or exchange for any reason.

To be eligible for a return, the item must be unused and in the same condition as when it was received. It must also be in its original packaging.

You must provide a receipt or proof of purchase to complete a return.

Damaged or Missing Products/Orders 

If you receive a damaged order, broken bottles, incorrect flavors, or any other issues, please take a picture of the products and email them to smokecity@smokecitynash.com with a brief description of the problem. Our team will assist you in resolving any issues.

Refunds

To request a refund, please contact our customer service department and discuss the issue with the product.

Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will be applied to your original payment method or credit card within a specific time.

Late Or Missing Refunds

Typically, refunds are processed within 2-5 business days. If you haven’t received your refund, please check your bank account and contact your credit card company and then your bank, as there may be some processing time before the refund is posted.

If you still need to receive your refund, please contact us at smokecity@smokecitynash.com.

Sale items

Please note that only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email us at smokecity@smokecitynash.com.

Shipping 

To initiate a return, please email us at smokecity@smokecitynash.com.

Please note that you will be responsible for paying your shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery time for the exchanged item may vary depending on your location.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of the returned item.

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